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Knowledge Translation for Effective Consumers

PS Tugwell, MD, is Professor, University of Ottawa, Faculty of Medicine
NA Santesso, MLIS, is Knowledge Translation Specialist, University of Ottawa, Faculty of Medicine, and Institute of Population Health–Cochrane Musculoskeletal Group, 1 Stewart St, Room 206, Ottawa, Ontario, Canada K1N 6N5
AM O'Connor, PhD, is Professor, Department of Epidemiology and Community Health, University of Ottawa
AJ Wilson, PhD, is Professor, University of Queensland, Brisbane, Queensland, Australia
Effective Consumer Investigative Group (see listing of members in the Footnotes section)

Address all correspondence to Ms Santesso at: santesso{at}uottawa.ca

With the emergence of patient-centered care, consumers are becoming more effective managers of their care—in other words, "effective consumers." To support patients to become effective consumers, a number of strategies to translate knowledge to action (KTA) have been used with varying success. The use of a KTA framework can be helpful to researchers and implementers when framing, planning, and evaluating knowledge translation activities and can potentially lead to more successful activities. This article briefly describes the KTA framework and its use by a team based out of the University of Ottawa to translate evidence-based knowledge to consumers. Using the framework, tailored consumer summaries, decision aids, and a scale to measure consumer effectiveness were created in collaboration with consumers. Strategies to translate the products into action then were selected and implemented. Evaluation of the knowledge tools and products indicates that the products are useful to consumers. Current research is in place to monitor the use of these products, and future research is planned to evaluate the effect of using the knowledge on health outcomes. The KTA framework provides a useful and valuable approach to knowledge translation.

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