HOME HELP FEEDBACK SUBSCRIPTIONS ARCHIVE SEARCH TABLE OF CONTENTS		QUICK SEARCH:   [advanced] Author: Keyword(s): Year:  Vol:  Page:

This Article Full Text Full Text (PDF) Submit a response Alert me when this article is cited Alert me when Rapid Responses are posted Alert me if a correction is posted Services Email this article to a friend Similar articles in this journal Similar articles in PubMed Alert me to new issues of the journal Download to citation manager Citing Articles Citing Articles via HighWire Citing Articles via Google Scholar Google Scholar Articles by Roush, S. E Articles by Sonstroem, R. J Search for Related Content PubMed PubMed Citation Articles by Roush, S. E Articles by Sonstroem, R. J Related Collections Professional-Patient Relations Social Bookmarking                      What's this?

Development of the Physical Therapy Outpatient Satisfaction Survey (PTOPS)

SE Roush, PhD, PT, is Associate Professor, Physical Therapy Program, University of Rhode Island, 25 W Independence Way, Kingston, RI 02881 (USA) (roush{at}uriacc.uri.edu). Address all correspondence to Dr Roush
RJ Sonstroem, PhD, is Professor Emeritus, Physical Education Department, University of Rhode Island

Background and Purpose. The purposes of this 3-phase study were (1) to identify the underlying components of outpatient satisfaction in physical therapy and (2) to develop a test that would yield reliable and valid measurements of these components. Subjects. Three samples, consisting of 177, 257, and 173 outpatients from 21 facilities, were used in phases 1, 2, and 3, respectively. Methods and Results. In phase 1, principal component analyses (PCAs), reliability checks, and correlations with social desirability scales were used to reduce a pool of 98 items to 32 items. These analyses identified a 5-component model of outpatient satisfaction in physical therapy. The phase 2 PCA, with a revised pool of 48 items, indicated that 4 components rather than 5 components represented the best model and resulted in the 34-item Physical Therapy Outpatient Satisfaction Survey (PTOPS). Factor analyses conducted with phase 2 and phase 3 data supported this conclusion and provided evidence for the internal validity of the PTOPS scores. The 4-component scales were labeled "Enhancers," "Detractors," "Location," and "Cost." Responses from subsamples of phase 3 subjects provided evidence for validity of scores in that the PTOPS components of "Enhancers," "Detractors," and "Cost" appeared to differentiate overtly satisfied patients from overtly dissatisfied patients. "Location" and "Enhancer" scores discriminated subjects with excellent attendance at scheduled physical therapy sessions from those with poor attendance. Conclusion and Discussion. In this study, we identified components of outpatient satisfaction in physical therapy and used them to develop a test that would yield valid and reliable measurements of these components.

Key Words: Patient satisfaction • Physical therapy • Survey development

CiteULike    Complore    Connotea    Del.icio.us    Digg    Reddit    Technorati    What's this?

This article has been cited by other articles:

				L. Piron, A. Turolla, P. Tonin, F. Piccione, L. Lain, and M. Dam Satisfaction with care in post-stroke patients undergoing a telerehabilitation programme at home J Telemed Telecare, July 1, 2008; 14(5): 257 - 260. [Abstract] [Full Text] [PDF]

				P. F Beattie, R. M Nelson, and A. Lis Spanish-Language Version of the MedRisk Instrument for Measuring Patient Satisfaction With Physical Therapy Care (MRPS): Preliminary Validation Physical Therapy, June 1, 2007; 87(6): 793 - 800. [Abstract] [Full Text] [PDF]

				P. Beattie, M. Dowda, C. Turner, L. Michener, and R. Nelson Longitudinal Continuity of Care Is Associated With High Patient Satisfaction With Physical Therapy Physical Therapy, October 1, 2005; 85(10): 1046 - 1052. [Abstract] [Full Text] [PDF]

				M. L Clemence and D. A Seamark GP referral for physiotherapy to musculoskeletal conditions--a qualitative study Fam. Pract., October 1, 2003; 20(5): 578 - 582. [Abstract] [Full Text] [PDF]

				D. Monnin and T. V Perneger Scale to Measure Patient Satisfaction With Physical Therapy Physical Therapy, July 1, 2002; 82(7): 682 - 691. [Abstract] [Full Text] [PDF]

				P. F Beattie, M. B. Pinto, M. K Nelson, and R. Nelson Patient Satisfaction With Outpatient Physical Therapy: Instrument Validation Physical Therapy, June 1, 2002; 82(6): 557 - 565. [Abstract] [Full Text] [PDF]

				S. E Roush, R. J Sonstroem, M. S Goldstein, S. D Elliott, and A. A Guccione Patient/Client Satisfaction Physical Therapy, April 1, 2001; 81(4): 1061 - 1063. [Full Text]

				M. S Goldstein, S. D Elliott, and A. A Guccione The Development of an Instrument to Measure Satisfaction With Physical Therapy Physical Therapy, September 1, 2000; 80(9): 853 - 863. [Abstract] [Full Text] [PDF]